Terms of Service

Last updated: 26 June 2026

Where you have signed a separate Master Services Agreement, Order Form, or Data Processing Agreement with Deepfin, those terms take precedence.

These Terms of Service ("Terms") govern your access to and use of the Deepfin platform, website, and related services (together, the "Service"). The Service is provided by Deep Financial Solutions Limited, a company incorporated in England and Wales with company number 17297031 ("Deepfin," "we," "our," or "us"). By accessing or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organisation, you confirm that you have authority to bind that organisation.

1. Definitions

• "Customer" means the organisation that subscribes to the Service.
• "Authorised User" means an individual the Customer permits to use the Service under its account.
• "Customer Data" means data, documents, and content the Customer or its Authorised Users submit to the Service.
• "Output" means assessments, scores, reports, summaries, and other material the Service generates from Customer Data.

2. The Service

Deepfin provides an AI-powered ESG and impact assessment platform that helps Customers conduct due diligence, screen investments against recognised frameworks, and produce related reporting. We grant the Customer a non-exclusive, non-transferable right to access and use the Service during the subscription term, solely for its internal business purposes and subject to these Terms.

3. Accounts and eligibility

The Service is intended for business use by professional users and is not directed at consumers or children. Authorised Users must keep their login credentials confidential and are responsible for all activity under their accounts. The Customer must notify us promptly of any unauthorised access. We may suspend access where we reasonably believe an account has been compromised or these Terms have been breached.

4. Acceptable use

The Customer and its Authorised Users must not:

• use the Service in breach of applicable law or third-party rights;
• upload content they have no right to submit, or that infringes intellectual property or privacy rights;
• attempt to gain unauthorised access to the Service, other accounts, or our systems;
• reverse engineer, copy, resell, or create derivative works from the Service except as permitted by law;
• introduce malware, or interfere with or place undue load on the Service's infrastructure;
• use the Service to build a competing product.

5. Customer Data and data protection

As between the parties, the Customer retains all rights in its Customer Data. The Customer grants us a limited licence to host, process, and transmit Customer Data as necessary to provide the Service. Where we process personal data contained in Customer Data, we act as a processor on the Customer's documented instructions, and the Customer is the controller; that processing is governed by the Data Processing Agreement between the parties. Our handling of personal data for which we are the controller is described in our Privacy Policy, and the third parties that help us deliver the Service are listed in our Sub-processors List.

6. AI-generated Output

The Service uses artificial intelligence to generate Output. Output is intended to assist professional judgement, not to replace it. It may contain errors, omissions, or inaccuracies, and must be independently reviewed and verified by a qualified person before being relied upon. Output does not constitute legal, financial, investment, regulatory, or other professional advice, and Deepfin is not responsible for decisions the Customer makes on the basis of it. Subject to these Terms, as between the parties the Customer owns the Output it generates from its Customer Data.

7. Intellectual property

We and our licensors retain all rights, title, and interest in and to the Service, including its software, models, frameworks content, and design. No rights are granted to the Customer other than as expressly set out in these Terms. The Customer may provide feedback, and we may use it to improve the Service without obligation.

8. Third-party services

The Service relies on third-party sub-processors and may integrate with third-party services. Their availability and performance are outside our control, and their own terms may apply to the Customer's use of them.

9. Fees

Fees, billing frequency, and the subscription term are set out in the applicable Order Form or written agreement. Unless stated otherwise, fees are exclusive of VAT and other applicable taxes, and are non-refundable except where required by law.

10. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Except as expressly stated in these Terms, and to the fullest extent permitted by law, the Service is provided "as is" and we disclaim all other warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that Output will be accurate or complete.

11. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, neither party will be liable for indirect, special, or consequential loss, loss of profits, revenue, goodwill, or data, and each party's total aggregate liability arising out of or in connection with the Service will not exceed the fees paid by the Customer for the Service in the twelve months preceding the event giving rise to the claim.

12. Term and termination

These Terms apply for as long as the Customer uses the Service. Either party may terminate for material breach that remains uncured 30 days after written notice. On termination, the Customer's right to access the Service ends, and we will handle Customer Data in accordance with the Data Processing Agreement and our retention practices (see the Privacy Policy).

13. Changes

We may update the Service and these Terms from time to time. Where changes are material, we will take reasonable steps to notify the Customer. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

15. General

The Customer may not assign these Terms without our prior written consent. If any provision is found unenforceable, the remaining provisions continue in effect. These Terms, together with any Order Form, Master Services Agreement, and Data Processing Agreement, constitute the entire agreement between the parties regarding the Service.

16. Contact

Questions about these Terms? Email klara@deepfin.so.